Customer Care
ORDERS
Orders are filled once item availability and payment have both been confirmed. If there are any issues with your order, a Marue representative will contact you via email. When ordering an item that is not currently in stock, please note the typical time to complete the order is four to six weeks. We will notify you if the expected time frame may exceed six weeks.
Please note we reserve the right to cancel orders or refuse sales to any customer who is in violation of the site’s Terms of Service or as otherwise determined by Marue LLC.
SHIPPING
Domestic orders require a signature upon delivery. Please note customers are responsible for ensuring acceptance of the order upon delivery. Marue LLC is not responsible for any lost packages, delayed delivery, or any other issues once your order is shipped. If your order is returned for failure to deliver, any cost to re-ship the order is the responsibility of the customer.
Shipping address must be a physical address, as we cannot ship to any P.O. Boxes. Items that are in stock will be shipped within 3-5 business days of payment confirmation. Please allow for additional delivery time, which will vary based on your location.
Marue currently does not provide international shipping.
RETURN POLICY
ALL SALES ARE FINAL. Please make sure to consider all item details, including chain measurements, prior to purchasing. We are not able to accept any returns.
If you purchased any of our pieces from a third party retailer, you must contact that original retailer directly. We are only responsible for pieces purchased directly from our website.
SALES TAX
Sales tax is applicable on all orders shipped within California at the current local rate. Orders shipped outside of California may be liable for sales tax.
SITE INFORMATION
We always aim to ensure that all product details are as accurate as possible. However, it is not possible to ensure that all product listings do not contain errors. Therefore, we reserve the right, even after an order has been placed, to correct any inaccuracies or omissions in a product listing. Marue LLC does not represent or warrant that materials on our site or the services are accurate, complete, reliable, current, or error-free. Marue LLC does not represent or warrant that our site or its servers are free of viruses or other harmful components.
Marue LLC also reserves the right to change or update information, including prices and product details, at any time without prior notice. In the event there is a discrepancy in the product price noted on the website, we will contact you prior to processing the order to confirm the correct price.
Please note we will not honor inaccurate or incorrect pricing.
SITE IMAGERY
Product imagery may be subject to change without notice. Product pictures are typically taken in natural light to try to provide the most accurate detail of each product. Please note when viewing products online, certain factors such as display settings may affect the appearance of the product’s size and color. While we aim to provide accurate gemstone weight and size in each listing, the size of pearls and weight of gemstones are estimated; pearls may be within 2.5mm of the stated size and gemstones may be within .05 carats of the stated weight.
TRADEMARKS
Marue LLC and any other product or service name or slogan contained in our site are trademarks of Marue LLC and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Marue LLC or the applicable trademark holder. All other trademarks, registered trademarks, product names and Marue LLC names or logos mentioned in our site are the property of their respective owners.
For additional information on Disclaimer of Warranties and Limitation of Liability, please refer to our Terms of Service.